PROBELEKTION – Strategie und Führung
Course Content
Modul 1: Service Excellence – Strategie und Führung
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Modul 2: Service Excellence – kundenorientiertes Verhalten der Mitarbeiter
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Modul 3: Service Excellence – Kundenerlebnisse
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Modul 4: Service Excellence – Prozesse, Systeme und Strukturen
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