BASED ON OFFICIAL STANDARDS
The Service Excellence Academy uses the principles of the official standards on service excellence which were initiated by the founders of the Service Excellence Academy.
Our e-Learning gives you the tools and examples of how you can apply the service excellence management system to exceed the expectations of your customers.
DID YOU KNOW?
Companies with a high level of Service Excellence have 46% higher revenues and 81% higher profits, compared to companies with low Service Excellence?
How can you ensure all your people understand it and live it? “It starts with the right mindset and being trained on the tools to implement true Service Excellence.”
The Service Excellence Academy gives your organization-form your employees to your CEO – the tools and mindset needed to efficiently and effectively deliver excellent services, making your organization stand out from the competition and bringing you commercial success.
SERVICE EXCELLENCE MANAGEMENT CONCEPT
Achieving Customer Delight Through Outstanding Customer Experience
Our service excellence management system is based on four main areas, excellent strategy and leadership, excellent employees and culture, excellent customer experience and excellent processes, systems and structures.
We know the delight factors and success factors for service excellence.
Our Service Excellence management concept is for companies of any size. It is a systematic approach which will help you embed service excellence in your company`s culture and achieve customer delight moments. We are the experts!
SERVICE EXCELLENCE ANALYSIS
Forward-thinking companies have recognize that customer demands are constantly growing. It is not enough anymore to satisfy your customers by fulfilling their requirements to a certain degree. You have to delight them by exceeding their expectations to surprising degree. Delighted customers create substantially more revenues and repeated sales with an increased loyalty of more than 50%.
You want to implement the service excellence management concept? Is your organization ready? We will help you to find out. We will look into internal and external factors impacting the customer experience you create, we look at customer touchpoints along the customer journey influencing your customers behavior. With this results we can plan the implementation of the Service Excellence management concept.
SERVICE EXCELLENCE IMPLEMENTATION PROGRAM
oneservice supports companies in implementing and embedding our innovative service excellence management concept. We look at all dimensions, internal and external, and comes up with detailed actions and implementation strategies for service excellence. This includes customer- and employee delight and actively supporting companies with the implementation of these objectives.
We create customer experiences and customer delight base on the Service Excellence Management Concept.
BLENDED LEARNING
Blended learning is a method that has proven to be not only effective in terms of learning outcomes, but also ranks highly on ratings of satisfaction with students and instructors.
In combination with our eLearning we offer workshop-based blended learning sessions. This allows your organization to reduce the time that your employees spend in a face-to-face, traditional classroom format trainings.
If you and your employees embrace flexibility combined with a high learning outcome, our approach will directly positively impact your day to day business success.
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